Why Every Company Needs a Telecom Reporting System
Author: Brian Gregory, Edgewater Networks
If you don’t have a telecom reporting system, you’re playing with fire. Every year, companies spend a massive portion of their IT budgets on telecom— $1.6 trillion on a global basis. All this money is being spent to ensure communications (both between employees and with customers) have maximum uptime and high quality. Without a telecom reporting system, your investments in hosted VoIP, cloud services and unified communications solutions may wind up costing you more than expected.
Telecom Reporting Misconceptions
The first question anyone considers when deploying a new solution is: “how will this improve our bottom line?” In other words—how much more money can we save? While boosting profits is important, you’ll have to shift your perspective to understand the need for telecom reporting.
According to IT Web, you shouldn’t be asking “how much do we stand to save by implementing a telecoms reporting solution” but rather, “how much do we stand to lose without one?” Today’s telecom systems and services aren’t like your father’s TDM systems. Network function virtualization (NFV) and the cloud are pushing telecommunications onto the Internet, forcing a need for greater oversight when it comes to performance.
Understanding the Need for Data
If you think you’ve been getting along just fine without a report (voice/data, fixed/mobile), you probably don’t realize why it’s so important. This is definitely a situation where once you have the information, you realize just how vital they are to your business. As IT Web puts it, there are five traps that companies can fall into without telecom insights:
- The inability to benchmark key aspects of the environment, including usage, service performance, and infrastructure.
- Paying for infrastructure that goes unused every month.
- Risk of cost duplication as a result of blind management.
- Failure to understand ad-hoc charges: third-party costs, one-time expenses, and more.
- Agreeing to an SLA with no way of proving if a service is meeting expectations or not.
The Reports You Need to Maximize Results
When you implement a telecom monitoring solution, it can be tough to figure out what exactly to do with the management dashboard. Everyone talks about how great it is to centralize management and gain key insights—but they don’t necessarily say what you’re looking for. When you’ve implemented your telecom reporting system, here are some key reports to run:
- Device performance: Understand how much memory is used and how busy the CPU is for a particular device in the telecom environment.
- Number of calls and quality: Get a complete picture of current needs by tracking calls and MOS scores by user, department, device, or location. Trend the data over time to determine when you will need additional capacity.
- Quality on LAN and WAN sides: Understanding the performance of calls or overall services from both customer and service provider sides enables you to pinpoint any issues in the environment.
- Network performance: Track the cost of phone calls and data as well as the efficiency, uptime and latency KPIs over time.
Telecom Reporting—A Necessity for Everyone
Times have changed and having key data on everything from particular calls to overall service is no longer a luxury—it’s a necessity. Without the insight that data can provide, you can’t optimize user experience, bandwidth needs or service provider agreements. Don’t blindly spend money on telecom—read the reports and get exactly what you need.