Tagged: Silicon Valley

The Future of Mobile Customer Experience Management

Author: Derek Kerton, Principal Analyst for The Kerton Group & Telecom Council Chairman, via GigaOM Research Mobile customer experience management (CXM) involves how a service provider interacts with a subscriber at all the various touch points: from retail to billing to visible marketing campaigns to customer support. With the rising...

Four Reasons Telecom Pros Should Connect With Silicon Valley

Author: Derek Kerton, Principal Analyst, The Kerton Group & Telecom Council Chairman For telcos and their tier 1 vendors, the pace of innovation is daunting. There is no longer an option of competing in the marketplace using only in-house technologies, or else Over The Top (OTT) companies and competitors will...

Network World Peeks Inside Silicon Valley’s Telecom Startup Ecosystem

Author: Steven Max Patterson, Journalist, Network World Silicon Valley dominates the venture investment in the telecom segment. So it is not a surprise that the Telecom Council of Silicon Valley (TCSV) convenes for three to four meetings per month to promote the exchange of ideas among four strategic actors in the Silicon...