Tagged: Edgewater Networks

Why Every Company Needs a Telecom Reporting System

Author: Brian Gregory, Edgewater Networks  If you don’t have a telecom reporting system, you’re playing with fire. Every year, companies spend a massive portion of their IT budgets on telecom— $1.6 trillion on a global basis. All this money is being spent to ensure communications (both between employees and with...

Breaking Down the True IP Communications Story

By Rosa Lear, Director of Marketing, Edgewater Networks Did you know that IP communications and UC service providers are leaving billions of dollars on the table annually? It’s true and we have the research to prove it. Today the IP communication adoption rate in the SMB sector is quite low,...

The Value of VoIP Analytics: Giving Tier 1 Support Tier 3 Tools

Author: John Macario, VP Marketing at Edgewater Most telcos that talk about Big Data are focused on their benefits for marketing, sales and customer retention initiatives. Improving customer satisfaction gets a lot of lip service, but many service providers fail to take the most basic step towards that goal – integrating...

Mapping the Wild Wild West:  Using VoIP Analytics to Understand Resource Allocation in OTT Deployments

Author: Rosa Lear, Director of Marketing at Edgewater For over-the-top (OTT) providers, deploying IP communication solutions in customer environments can be a bit rough and tumble – you really never know what kind of environment you’re going into. In some cases, the IT systems are over provisioned, expertly managed and...

VoIP Service Providers Reap the Benefits of Remote SBC Management with EdgeView

Author: Rosa Lear, Director of Marketing at Edgewater With demand for innovative IP Communications solutions expanding, Service Providers today need new ways to improve quality at customer sites, streamline management issues and speed delivery of new services.   In this case study, we’ll look at how a large VoIP service provider...