Tagged: Customer Experience

Customer experience is king

Are telecom operators failing to respond to digital transformation?  Can they recover from the loss of market share to competing tech giants? To read the full Business2Community article, click here.

TC3 SPONSOR SERIES: Telco Retailers – Are your Systems Holding You Back?

“Customer experience is king in today’s subscription economy.” Most of us are familiar with the ubiquitous Amazon shopping experience – search, click, find, compare, review, learn, checkout, receive. The shopping process is FAST and easy. Now, Amazon has taken that ethos into retail with Amazon Go, the much talked about...