Irish Telecom Tells the Tale of VoIP

Author: Rosa Lear, Director of Marketing at Edgewater Networks

Edgewater NetworksWhen you think of the home of telecommunications and VoIP technology, what place do you think of first? Edgewater Networks is based in San Jose, right in the heart of Silicon Valley, so that’s what we generally think of first. However, we’ve come to realize that the research coming out of other countries definitely needs to be recognized. While we couldn’t arrange to have a pint of Guinness with them just yet, we’ve been carefully analyzing the work of our colleagues over at Irish Telecom.

The team there has really done their homework when it comes to the history of VoIP and the direction it’s heading in. They recently published an infographic that shows exactly why SMBs are investing in VoIP and what this market will look like in the very near future. Here’s the infographic so you can see for yourself:

Tin Cans to BroadBand: The Evolution of VOIP (created by the team at Irish Telecom)



What caught our eye is that this infographic claims that by 2017, the VoIP market will have generated $82.7 billion in revenue. We now know that Hosted PBX has grown in leaps and bounds, so it makes sense that VoIP is on the upward trajectory as well. While it’s great that this industry is doing so well and continues, almost on a daily basis, to change and improve, what’s causing companies to choose this as their primary communications system over more traditional technologies?


The Main Benefits of VoIP for Businesses

The infographic goes over the “main drivers of VoIP adoption” but we see these as benefits for any business and a good reminder to service providers and SMBs for what they should be looking for when it comes to provisioning new features or services.

  1. Inexpensive to provision. Both capex and opex are lower than with a legacy system. Because the initial installation of a VoIP system is relatively affordable, and requires less CPE is needed the entire system is cheaper and easier to install. Monthly maintenance fees and services are budget-friendly as well.
  2. Self-provisioning. It’s harder to deploy legacy systems since they require more CPE and assistance is needed from external team members to get them up and running. VoIP can be self-provisioned, according to this infographic. We still think that it’s important to understand what works best for your business, but this is great news for companies afraid of implementing the technology..
  3. Greater number of features. VoIP gives companies some new and advanced features that offer greater levels of convenience and higher levels of efficiency.
  4. Higher levels of quality. One of our most popular whitepapers focuses on how higher levels of call quality don’t have to be sacrificed when implementing security solutions that match the needs of the company. VoIP and Hosted PBX are not only more secure; they also guarantee a higher level of call quality than ever before. 50% of those surveyed noted that they felt VoIP quality was not only the same, but better than traditional telephony options.
  5. Gaining customers’ trust is key. As we’ve seen that SMBs are now being offered more services that were once only available to enterprises, it’s important that they have full customer support. VoIP companies are really upping their game in this area. They are cognizant of the fact that good customer services and necessary “hand holding” of sorts will be need for customers to feel satisfied and supported.

As we can see from this infographic, companies from across the globe and more specifically from developing regions, are choosing VoIP as it’s reliable, affordable and easy to provision.

To learn more about this phenomenon and how to provide VoIP and other services to SMBs, please take a look at our video “Back to the Future: A Spotlight on Managed Services”.

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