Category: Segment Spotlight

Segment Spotlight: Every company needs more “brown sauce moments”

Author: Anthony Bartolo, President of Unified Communications and Mobility at Tata Communications Walmart’s founder Sam Walton famously said “the goal of a company is to have customer service that is not just the best, but legendary.” As consumers, we need companies to make us feel valued and special, going the extra...

Segment Spotlight: A First Look at the FCC’s 2015 Open Internet Order – What You Need to Know

Author: Kelley Drye Client Advisory On March 12, 2015, the Federal Communications Commission (“FCC” or the “Commission”) released its long-awaited 2015 Open Internet Order, which the Commission adopted on February 26, 2015 in a 3-2, party-line vote.

Segment Spotlight: Pinpointing the Source of Call Quality Issues

Author: Lars Nohling, Sr. Systems Engineer at Edgewater Networks As everyone knows, call quality issues can seriously hinder corporate productivity. There isn’t a single person in corporate America that hasn’t been on a call or conference bridge that had to be terminated or interrupted because there was too much static, jitter...

Segment Spotlight: Getting SaaS(y) – The Benefits of Software-as-a-Service

Author:  Rumus Sakya, VP of Engineering at Edgewater Networks In this past we’ve discussed the benefits of both Software Defined Networks (SDN) and Network Functions Virtualization (NFV). SDN architecture greatly complements the virtualization of applications and network functions. It allows virtualized functions to be deployed and provisioned from a central...